FAQs

We accept credit and debit cards (Visa, Mastercard, AMEX), PayPal, bank transfer, and Mercado Pago. All payments are encrypted with TLS 1.3 and processed through Stripe.

Yes. At checkout enter your billing details. You can also request one up to 30 days after purchase from Account → My Invoices.

Card and PayPal are instant. Bank transfer: 1–2 hours during banking hours. OXXO: up to 24 h after in-store payment.

Standard shipping: 3–5 business days. Express 24–48 h available in major cities. International shipments to USA and Canada: 7–10 days.

You'll receive an email with a tracking number and link. Also available under Account → My Orders → View real-time tracking.

Yes, to the USA, Canada and soon across all of LATAM. Shipping cost and time are calculated automatically when you enter your address.

Go to Account → Security → Change password. If you forgot it, use the 'Forgot your password?' link on the login screen.

Go to Account → Security → Two-factor authentication. You can use Google Authenticator, Authy or SMS.

Yes, you can save up to 5 addresses under Account → My Addresses and choose one at checkout.

Yes, while the order is in 'Preparing' status. Once dispatched it cannot be cancelled, but you can initiate a return.

Only if the order hasn't shipped yet. Contact support immediately with your order number and the new address.

You have 30 days from delivery to return any product in perfect condition. Refunds are processed in 3–5 business days to the original payment method.

Go to Account → My Orders → Return item. Select the reason and you'll receive a free shipping label by email.